Vold Privacy Policy

Last modified date: May 24, 2024

This privacy policy ("Privacy Policy") explains how Vold Holding ("Vold," "our," "we," or "us") collects, uses, and discloses information about you. This Privacy Policy applies when you use www.vold.ai (the "Website"), contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our Website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

1. Use of information

We use the information we collect to:

  • Provide, maintain, and improve our products and services;
  • Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
  • Personalize and improve your experience on our Website;
  • Send you technical notices, security alerts, and support and administrative messages;
  • Respond to your comments and questions and provide customer service;
  • Communicate with you about products, services, and events offered by Vold and others and provide news and information that we think will interest you
  • Monitor and analyze trends, usage, and activities in connection with our Website;
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Vold and others;
  • Debug to identify and repair errors in our Website;
  • Comply with our legal and financial obligations; and
  • Carry out any other purpose described to you at the time the information was collected.

2. Analytics

These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Website and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Solana and others to, among other things, research, analyze and track data, determine the popularity of certain content, and better understand your online activity. However, if you have deleted and disabled cookies, these uses will not be possible to the extent they are based on cookie information.

3. Additional disclosures for individuals in Europe

If you are located in the European Economic Area ("EEA"), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.

Legal Basis for Processing

When we process your personal data, we will do so in reliance on the following lawful bases:

  1. To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested).
  2. When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
  3. To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of communications).
  4. When we have your consent to do so (e.g., when you opt in to receive communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.